At Haritacı.com.tr, we strive to ensure that our users have the best experience. However, if you are not completely satisfied with your purchase or encounter any issues, we are here to help. Please read our refund policy carefully.
You may request a refund under the following conditions:
The purchase was made within 14 days.
Access to services such as Pro Membership, VIP Features, or Blue Badge was not possible due to a technical issue.
You have contacted our support team and provided the necessary evidence to document the issue.
Refunds will not be issued in the following cases:
The service has already been used, or full access/download of the content has occurred.
Dissatisfaction is not related to technical issues.
Purchases made using promotional codes or special discounts.
Cancellation requests arise due to repeated and non-compliant usage.
To request a refund, please follow these steps:
Send an email to [email protected] within the eligible refund period.
Provide the following details:
Your name and email address used for the purchase.
Transaction ID or order number.
A detailed explanation of the issue and any supporting evidence (e.g., screenshots).
Our support team will review your request and respond within 5 business days.
Approved refunds will be processed to the original payment method used at the time of purchase.
Please allow 7-10 business days for the refund to reflect in your account, depending on your financial institution.
Haritacı.com.tr reserves the right to deny a refund request in the following cases:
The request does not meet the eligibility criteria.
Fraudulent or malicious use of the services has been detected.
The request is made outside the eligible refund period.
The user has abused the refund policy.
If you have any questions or need assistance, please contact us at [email protected]. We are happy to assist you!
Last Updated: January 15, 2025
